Report Maintenance

Our portal is designed to ensure the most efficient resolution of any issues you may encounter.

Tenant Issues

What Is a Tenant Related Issue?

For tenant issues not related to maintenance, such as leaving notice or other concerns, our portal is designed to ensure efficient resolution.

Maintenance Issues

What is a maintenance issue?

For any maintenance-related issues, whether inside or outside the property, our portal is designed to facilitate efficient resolution.

Account Issues

What is an account related issue?

Any matters related to invoices, rent, payments, etc., fall under the category of account-related issues.

What To Do In The Event Of An Emergency

In no circumstances should you attempt to extinguish a fire on your own. Once you have evacuated the property, it is imperative to contact the emergency services to report the fire. Subsequently, please contact us by telephone

Emergency number is 999

In the event of a power outage, please check the fuse box to ensure no switches have tripped. It’s advisable to check with your neighbors to determine if they are also affected. If the electricity failure is not isolated to your property and is part of a larger issue or local cable emergency, contact your electricity supplier or UK Power Networks at 0800 31 63 105 to obtain updates on the situation.

If you detect a gas smell or have a leak, evacuate your property immediately and contact the National Grid Gas Emergency Service at 0800 111 999. Afterward, please report the issue to the Leafy Lettings team via email or telephone.

For gas boiler/heating issues, follow the steps below:

· Ensure your room thermostat is set to at least 21 degrees.

· If radiators have individual thermostatic valves, ensure they are on.

· Check if your boiler displays a fault code.

· For pre-payment meter users, confirm there is credit available.

· In extremely cold weather, the condensate pipes on the outside may freeze; contact us if this occurs.

· If a radiator is warm at the bottom but cold at the top, it may need bleeding.

· Radiators warm at the top but cold at the bottom may indicate debris in the system, necessitating a power flush.

Be familiar with the location of your stop tap. In the event of a leak originating from your property and causing ongoing damage to your property or the one below, promptly turn off the water supply and contact us immediately.

If water is emanating from an upstairs property, inform the occupants above right away and request them to shut off the source of the leak. If they are unavailable, leave a note for them to contact you.

If you find that you do not have any water, check with your neighbors to see if they are affected as well. Please contact your water supplier, Affinity Water, to make them aware by calling 0345 357 2402.

In case of any break-ins or attempted break-ins, it is imperative that you report the incident to the police as the first course of action and obtain a crime reference number. Ensure to inform them of any damages so that it can be duly noted on their records.

We will arrange for a contractor to initially attend to temporarily board up the window / door and make the property safe. They would then re-attend during working hours to replace any glass to the window/door as deemed necessary.

If you have broken the key in the lock or lost your key, please contact a locksmith. You can usually find a local locksmith by doing a quick online search.

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